Our Process

                           

Ordering Process

Contact us as soon as you have secured your event space and date. To place an order, please provide us with your event request details. Upon review, a contract and invoice will be sent to you along with payment options. A minimum order of 50 invitations is required to place an order. We encourage our clients to begin this process sooner than later to allow enough time for us to deliver a hassle free and quality product. 

Proofs

Upon consultation and placing an order with Inkhearts, a payment is required prior to design. Upon confirmation of payment, we will proceed with designing the initial digital proof, which will be sent to client for review. After careful review and approval via email of final digital proof, print/production begins. The timeframe for delivery will be 4-6 weeks after confirmation of the final approval of digital proof. For rush orders, please give us a call to discuss options for an additional surcharge of 30% 

It is your responsibility to review the final proof and layout of all orders prior to actual printing. Once you have approved the final proof, no further changes can be made to that order. Please review the final proof carefully prior to completing your order. Inkhearts will not accept responsibility for typographical errors, spelling errors, grammar, punctuation, graphics, fonts or content. Inkhearts will not be held responsible for client errors in finished product sizes.

Your order comes with a complimentary proof. We will provide two proof revisions consisting of text changes or standard layout modifications free of charge. Further revisions will incur additional charges. 

There will also be a fee for changing to a new design after a proof of your original design has been created.

Order Cancellation of Pre-Exisiting Designs (Does not apply to Custom Designs)

If your order is cancelled after proofs have been emailed out, Inkhearts will retain 50% of the total order as part of the design and set-up fee. Orders cannot be cancelled after the final proof has been approved by the client.

Terms on Custom Design Orders 

Inkhearts owns the license for all custom artwork even if you paid to have it designed. Custom artwork can not be used for any other purpose before obtaining permission from Inkhearts. 

Returns and Refunds on Custom Orders

Due to the nature of our carefully customized designs which have no re-sale value, refunds, exchanges and/or cancellations are not accepted on any orders at this time. If the error is due to Inkhearts, we will re-print your order at Inkhearts expense.  

Delivery & Rush Orders

Standard delivery on all orders is 4-6 weeks from the day your final proof has been approved. For all rush orders requested by the client outside this timeframe, an additional surcharge of 30% will apply.

Catalog

For design inspiration, please visit our online gallery, facebook page, and our blog which will be updated frequently. You can also schedule an appointment to view our design catalog in our studio. 

Design Customization

Your event is unique and we will create designs to reflect your style and suit your needs. We can customize fonts, cardstock texture and color, ribbons, crystal embellishments and more.

Printing Options

We offer thermography, offset/digital, letterpress and foil stamp print methods.

Shipping

We will ship your order to anywhere you desire, which also includes international shipping. Our goal is to strive for no delays in production or shipping. However, Inkhearts will not be held responsible for any consequences or damages due to delayed production or delivery. Shipment and delivery rates are based on the weight of the package determined by our freight shipment suppliers. Inkhearts will not be responsible for delays in shipments due to freight company delays, international custom issues, weather conditions or any other circumstances beyond Inkhearts control, so please plan accordingly.